Welcome to The Influencer Hub Marketplace Ltd's privacy notice.
This privacy notice provides information on how The Influencer Hub Marketplace Ltd collects and processes your personal data when you visit our website to sign up for our service.
It is important that you read this privacy notice together with our website privacy policy which contains more detailed information about our data processing and can be accessed here.
Important information and who we are
The Influencer Hub Marketplace Ltd is the controller and responsible for your personal data.
Contact details
Our full details are:
Full name of legal entity: The Influencer Hub Marketplace Ltd
Name: Mr Jordan McCambridge
Email address: info@theinfluencerhub.io
Postal address: 24 Rossnagalliagh Park, Londonderry, Northern Ireland, BT48 8GJ
Telephone number: +44 (0) 77 5433 0084
1. The data we collect about you
We may collect, use, store and transfer different kinds of personal data about you as follows:
- Marketing and Communications Data
We explain these categories of data here:
- Identity Data such as full name, username, date of birth.
- Contact Data users such as email address, phone number, address, social media handles.
- Financial Data. While we do not store or collect full payment card details directly, we collect limited billing informations (such as last four digits of a card number or transaction status). All card paymets are securely processed by our third-party provider, Stripe. You can read Stripe’s privacy policy here: https://stripe.com/gb/privacy
- Transaction Data such as details about payments made and received, booked campaigns, influencer earnings and related receipts.
- Technical Data such as IP address, login data, browser type and version, time zone setting and location, device type, operating system and platform, and other technology on devices used to access our website.
- Profile Data such as influencer bios, content categories (e.g. beauty, pets, fitness), audience analytics, ratings and reviews, preferences, and feedback.
- Usage Data such as how you use our platform, including pages visited, features interacted with, and time spent on site.
- Marketing and Communications Data such as your preferences (e.g. email or SMS).
We use different methods to collect data about you, which are explained here:
- Direct interactions – you may give us your identity, contact and financial data by filling in forms on our site or by corresponding with us by email, phone or otherwise. This includes personal data you provide when you:
- Sign up to our platform
- Create or update a profile
- Make a payment or request services
- Subscribe to our updates or marketign
- Enter a competition or survey
- Contact us with a query or support
- Automated technologies or interactions – as you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
- Third parties or publically available sources – we may receive personal data about you from third parties such as:
- Payment providers (e.g. Stripe)
- Analytics providers
- Social media platforms (if you connect your profile)
- Business partners or affiliates who refer you
2. How we use your personal data
We will only use your personal data for the purpose for which we collected it which include the following:
- To register you as a new user (either as a business or an influencer).
- To create and manage your account and profile on the platform.
- To process campaign bookings, payments and payouts.
- To manage our relationship with you, including support, feedback and communication.
- To enable you to participate in promotions, competitions or surveys.
- To improve our website, services, user experience, marketing, communications or customer relationships.
- To make personalised recommendations on creators, campaigns or opportunities that may of interest to you.
- To comply with legal obligations and protect our legal rights.
3. How we share your personal data
We may share your personal data with trusted third parties such as:
- IT and system administration providers
- Payment processors (e.g. Stripe)
- Analytics and search engine providers
- Legal or regulatory authorities if required by law
4. International transfers
We may transfer, store and process your personal data outside the UK. Some of our external third-party service providers are based outside the UK so their processing of our personal data may involve a transfer of data outside the UK. We ensure a similar degree of protection is afforded by using safeguards such as Standard Contractual Clauses (SCCs) or verifying that providers are in countries with adequate data protection laws.
5. Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data including the right to receive a copy of the personal data we hold about you and the right to make a complaint at any time to the Information Commissioner's Office, the UK regulator for data protection issues (www.ico.org.uk).
You have the right to:
- Request access to your personal data
- Request correction of your personal data
- Request erasure of your personal data
- Object to processing of your personal data
- Request restriction of processing
- Reqest transfer of your personal data
- Withdraw consent at any time where we rely on consent to process your data
6. Lawful basis for processing
We will only use your personal data when the law allows us to. Under the UK GDPR and EU GDPR, we reply on the following lawful bases for processing your personal data:
- Performance of a contract – where we need to process your data to fulfil our agreement with you (e.g. to manage your account, collaborations or payments).
- Legitimate interests – where it is necessary for our legitimate business interests and your interests and fundamental rights do not override those interests (e.g. marketing to existing users, improving our platform).
- Consent – where you have actively given us clear permission to process your data for specific purpose (e.g. marketing emails or newsletters). You can withdraw your consent at any time.
- Legal obligation – where we are required to process your data to comply with a legal or regulatory obligation (e.g. tax, fraud prevention or compliance with authorities).
7. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including to satisfy any legal, accounting or reporting requirements.
To determine the appropriate retention period, we consider:
- The nature and sensitivity of the data
- The risk of harm from unauthorised use or disclosure
- The purposes for which we process your data
- Legal or regulatory requirements
For example:
- Customer account data is retained while your account remains active and for up to 6 years afterward to comply with accounting and tax obligations.
- Marketing preferences are retained until you unsubscribe or withdraw consent.
8. Data Security
We take appropriate security measures to protect your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
Measures include:
- Secure encrypted connections (HTTPS/SSL).
- Secure login and account protection for all users
- Access controls for team members handling personal data.
- Regular platform updates and security reviews.
- Use of third-party providers like Stripe with strong security standards for payment data.
We also limit access to your personal data to team members or trusted contractors and other third parties who need it for legitimate business purposes. They are subject to a duty of confidentiality.
9. Changes to this privacy policy
We may update this privacy policy to reflect changes in our services, legal obligations or how we handle your personal data. When we do, we will revise the “Last Updated” date at the bottom of this page and notify users where appropriate. We encourage you to check this page occasionally to stay informed about how we protect your data.
10. Contact Us
If you have any questions about this privacy policy or how we handle your personal data, please contact us using the details provided above.
Last updated: 05/08/2025